SAP Integration and Process Optimization

The Fiorano Solution : Logistics

• The Problem: credit approval requests
  • Company has hundreds of distributors across the country
  • Distributors send trucks to 45+ factories to pick up goods
  • Each Distributor has a credit limit; if the limit is exceeded, explicit approval is required from a Company manager to raise the credit limit
  • Situation complicated due to several issues
  • Distributor vehicles arrive at Company production facilities at night
  • Approvals delayed till the next day cause significant disruption
  • Company managers need to manually log on to SAP from home to approve additional credit; bad internet connectivity prevents access to IT systems from remote locations; plus, the SAP interface used (R3) is poor and difficult to learn
• The Solution: credit approval requests on mobile phones
  • Company uses Fiorano flows to perform the complete “approval request” transaction over mobile phones
  • Initial approval request processed by Fiorano and placed on a publically accessible portal
  • Fiorano generates an SMS that is sent to the GPRS-enabled mobile phone of the manager
  • Managers access the portal by clicking the link in the SMS and approve or reject the request in the portal
  • Fiorano updates SAP at the backend with the approved/rejected notice.
• Benefits
  • Managers no longer need to access SAP via cumbersome SAP client applications; all relevant information now available on their mobile phones
  • Lower learning curve; lower licensing costs (less SAP client licenses)
  • Significant cost and time-savings for distributors due to faster turnaround times for approval requests