Technology – Connect First
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FioranoMQ enables Connect First to sail along with a fully hosted, Web-based Call Distribution Platform
Customer Profile
Connect First is a leading provider of hosted call center solutions. The Connect First platform provides a complete suite of bundled telephony services including inbound ACD, outbound predictive dialing, call tracking and IVR.
Business Problem
The Connect First platform was in the processing of being restructured. One of the areas being re-developed required high speed, high throughput messaging in a highly available model. At its core, the Connect First platform processes telephone calls, so speed and guaranteed delivery of mission critical messaging was absolutely critical to the solution.
Solution
Connect First implemented the Fiorano Messaging Queue to solve the requirements for high performance inter server/process messaging. The FioranoMQ Server was deployed in High Availability mode to help achieve the 99.999% uptime guarantee given to clients.
Various Applications Connected Using FioranoMQ
Why Fiorano
Connect First chose Fiorano for a couple of reasons:- Outstanding test results and comparisons with other JMS servers.
- The demo installation was fast and demonstrated what was expected in production environment.
- Ease of use and quite simple to learn.
About Fiorano Software
Fiorano Software (www.fiorano.com) is a leading provider of enterprise class business process integration and messaging infrastructure technology. Fiorano's network-centric solutions set a new paradigm in ROI, performance, interoperability and scalability. Global leaders including Fortune 500 companies such as Boeing, British Telecom, Credit Agricole Titres, Lockheed Martin, NASA, POSCO, Qwest Communications, Schlumberger and Vodafone among others have used Fiorano technology to deploy their enterprise nervous systems.
To find out more about how Fiorano can help you meet your enterprise integration objectives, visit www.fiorano.com or Email us, we will contact you!
